Emoji in Snippet

#44822
  • Resolved Dmitry Andreev
    Rank Math free

    Hi, guys!
    I used emojies in title and description fields. Everything was correct and I saw the snippet preview in a right way:
    http://joxi.ru/xAeJN7pIRZQ6Mr

    But I’ve observed that they were suddenly replaced with ‘?????’. (I suppose, after plugin update, but I’m not sure).

    So,
    1. Does your plugin support emoji in meta fields?
    2. how can I restore emoji’s codes I’ve lost? (I suppose, I’ve lost my work finally. But I would be sure that if I make it again - I will not loose it next hour or day).

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have tested in a local installation and it is saving the emoji without any problem and even showing it on the meta description and meta title we can find in the source code.

    Could you try to grab the emojis you want to use from the Google SERPs as shown in this example https://i.mythemeshop.com/XdwBtd

    This is an ideal method to ensure that a supported emoji is entered in the post title.

    If, after trying that, your emojis keep disappearing, it would seem like your database doesn’t support adding the emojis (since you said it worked in the past, did you updated (or someone for you) the database structure?

    Please talk to your web hosting provider. They might be able to fix this issue with your DB.

    Looking forward to helping you. Thank you.

    Hello, Alberto!
    many thanks for explanation! I’ll follow your recommendations!

    Hello,

    Thank you for contacting Rank Math today.

    Please let us know if we can help further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Emoji in Snippet’ is closed to new replies.