Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
As we mentioned in the previous ticket, that email is sent to all users when they create an account with us.
Could you please share the receipt from FastSpring with the information on your purchase so we can locate it?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
