Hello,
We apologize for the concern you’re facing regarding the access to your site. It’s understandable to be cautious about unusual activity, especially when it involves admin access.
The email notifications from Rank Math are typically sent from our servers, and it’s possible that the access you noticed from a German IP could be related to our system processing or sending out the email reports. However, we cannot confirm specific IP addresses or activities without further investigation.
If you are seeing multiple accesses in a short time frame, it might be worth reviewing your site’s security settings and ensuring that only trusted users have admin access. Additionally, consider enabling two-factor authentication for added security.
If you have further concerns or need detailed information, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting support.
That IP address is from a data center in Germany belonging to Hetzner, so it’s not from anyone from our team.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
