Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please let me know if you are running the latest version of the plugin:
v1.0.37.2?
Looking forward to helping you. Thank you.
Hello,
Thanks for the reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi there,
Thanks for the follow up.
No problem, I cannot seem to replicate this on my end but I will perform more testing on this on different environments and then get back to you.
We appreciate your patience. Thank you.
Hi Chantale,
We are aware of the issue where the button is green even if there are no changes. But, that shouldn’t prevent you from making changes to your content.
Can you please create a video showing us the issue? You can use Loom.com
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.