Elementor – Rank Math

#1026306
  • Resolved Haydn Davies

    5 months ago

    Rank Math free

    When trying to edit my webpages using Elementor, I could not do so and faced a continuous spiralling ball on the Elementor functions.

    It transpired that RankMath was the issue, and I have had to deactivate RankMath to edit my pages.

    I have both RankMath and RankMath PRO activated.

    Please advise.

    Many thanks

    Haydn

Viewing 3 replies - 1 through 3 (of 3 total)
  • Adetayo

    5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused.

    The account used to open this ticket is a Free account, but it appears that you are using the PRO version of Rank Math.

    Can you please search for and forward a receipt from FastSpring.com or provide the email address used for the purchase? This will help us locate your account and verify your PRO subscription.

    Meanwhile, this issue is likely related to using an outdated version of Rank Math.

    The latest version of the Rank Math PRO plugin is version 3.0.87 and the Free plugin is 1.0.244 when you check the changelog. You can check the latest updates here: https://rankmath.com/changelog/

    Do not hesitate to let us know if you need our assistance with anything else.

    Haydn Davies

    5 months ago

    Rank Math free

    Hi Adetayo,

    Thanks for getting back to me.

    Please find a link to my invoice – [moved to sensitive data section]

    The version installed for Rankmath is 1.0.244
    The version installed for RankMath Pro is 3.0.9

    The problem continues to exist.

    I look forward to your resolving this issue.

    Many thanks

    Haydn

    Reinelle

    5 months ago

    Hello,

    The latest version of the Rank Math PRO plugin is v3.0.87:
    https://rankmath.com/changelog/pro/

    You should log in from your paid Rank Math account and download the latest version of Rank Math PRO.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Elementor – Rank Math’ is closed to new replies.