Elementor Pro – keywords, titles, descriptions not saving.

#76791
  • Resolved 713Creative
    Rank Math business

    This is the first time I’m using RankMath with an Elementor site. My keywords, title, descriptions etc. are disappearing when I leave the page, whether I do it in the Elementor editor or classic editor. Even when I save it, once I go to another page it all disappears. I ran the Installer Wizard twice, to make sure I didn’t miss anything but still having the issue. I have tried looking through you support forum and see other people have had this issue, but I haven’t found a solution. All plugins are up to date. Thank you. http://khrysser.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    713Creative
    Rank Math business

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I tried to replicate your issue with no luck. Could you record a quick screencast (you can easily and for free using https://loom.com) and share with us how you get that issue so we can follow your steps and try to provide you a solution?

    Looking forward to help you.

    713Creative
    Rank Math business

    It seems to be working now. I did update to WP 5.5 recently, perhaps that was the difference.

    Alberto
    Rank Math business

    Hello,

    We are super happy that you were able to solve your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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