Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I tried to reproduce the issue you mentioned on my setup but I was not able to. Here is a screencast: https://i.rankmath.com/447hGY
I see you are not using the latest version of the Elementor Pro. Please update it, that might fix the issue.
If the gallery still doesn’t work after updating the plugin then maybe some plugin or the theme is conflicting with the Rank Math plugin.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi,
thank you for your answer. I updated Elementor Pro, but the problem remains.
I made a staging site and deactivated all plugins except Elementor and RankMath and the problem is still there.
You can access the staging site as well, but I removed your admin account on the production site.
Feel free to test on the staging site.
L.
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This reply was modified 4 years, 2 months ago by
WOOP Design. Reason: new information
Hello,
I checked your staging site but I can’t seem to find the page with the issue. Could you please share a screenxast to guide us on how to replicate this. I have added a screencastin the sensitive section of the gallery working fine on your staging site from my end.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you also add your site’s FTP access in the Sensitive Data Section so can debug the issue by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The FTP access you added in the Sensitive Data Section is not working for me. Are there any IP restrictions? If so, please remove the restrictions till the time we debug the issue.
Looking forward to helping you.
Hello,
it is FTPS, not FTP and you have to set a proper port.
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This reply was modified 4 years, 2 months ago by WOOP Design.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
