Elementor Not Loading – Conflict with Rank Math (500 Error on admin-ajax.php)

Hello,

We apologize for the issue you are facing with Elementor not loading due to a conflict with Rank Math. It sounds like you’ve already taken significant steps to troubleshoot the problem, which is great.

The 500 Internal Server Error on admin-ajax.php typically indicates a server-side issue. Here are some additional steps you can take to further diagnose and potentially resolve the conflict:

1. Check Server Logs: Since you mentioned checking the server error logs without clear indications, it might be worth revisiting them after trying the next steps to see if any new errors appear.

2. Increase PHP Memory Limit: Although you’ve already increased it to 512M, sometimes hosting environments may have restrictions. You could try increasing it further if possible or check with your hosting provider to ensure there are no limits imposed.

3. Enable Debugging: You can enable WordPress debugging to get more detailed error messages. Add the following lines to your wp-config.php file:

   define( 'WP_DEBUG', true );
   define( 'WP_DEBUG_LOG', true );
   define( 'WP_DEBUG_DISPLAY', false );

   This will log errors to a debug.log file in the wp-content directory, which may provide more insight into what’s causing the 500 error.

4. Conflict Testing: Since you’ve already disabled all other plugins, ensure that your theme is not causing the conflict. Temporarily switch to a default WordPress theme (like Twenty Twenty-Three) and check if Elementor loads correctly with Rank Math active.

5. Check for AJAX Conflicts: Sometimes, specific AJAX requests can conflict with other plugins or themes. You can use the browser’s developer tools (Network tab) to monitor AJAX requests and see if any specific request fails or returns an error.

6. Contact Hosting Support: Since this is a server-related issue, reaching out to DreamHost support might help as they can provide insights into server configurations or logs that you might not have access to.

If these steps do not resolve the issue, please reply to this ticket with any new findings or error messages from the debug log, and a human agent from our support team will take over and assist you further.

Thank you for your patience, and we hope to help you resolve this soon!

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please update to the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/free/. The latest version of the Free plugin is 1.0.240.

We hope this resolves the issue for you. If you still face any problems or have any questions, please let us know. We’re always here to help.

Thank you for choosing Rank Math.

Hello,

Yes, PRO versions is not available in the WordPress repository and you need to download Rank Math PRO from your Rank Match Account dashboard.

Alternatively, you can enable auto-update feature of Rank Math. The feature can be enabled from the same page Rank Math SEO → Status & Tools → Version Control. With automatic updates enabled, Rank Math automatically updates to the latest version, without you having to touch a thing.

You can go through the KB below: https://rankmath.com/kb/version-control/#auto-update

If you still have any questions, just reply to this ticket and we will be more than happy to clarify any doubts you might have.

Hello @igor4,

It seems that you’re using a very old Rank Math PRO version. The current version of Rank Math PRO is version v3.0.83. Please make sure to update the PRO plugin on your website to its latest version.

If the update fails, you can manually update it on your website by simply following this quick guide: https://rankmath.com/kb/update-rank-math-manually/

Hope that helps.

Hello,

@Igor glad that helped.

If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

Looking forward to helping you.