Elementor no longer works

#184214
  • Resolved John C Sweet
    Rank Math free

    Hi
    I have been using Rank Math for a very long time with no issues however it now no longer works with Elementor.
    More accurately when I come to edit a page with Elementor it will not load the editor.
    When I disable Rank Math it works.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that both of your Rank Math and Elementor versions are up to date.

    Can you please conduct a plugin and theme troubleshooting guide with only Rank Math and Elementor enabled? You may follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If you are not able to see the cause of conflict, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi,
    I actually went through a plug in check before contacting you.
    I disabled all but elementor and added them back one at a time.
    Only when I added rankmath did I encounter an issue with the elementor editor.

    Hello,

    Thank you for the update.

    We might need to take a closer look at your website. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and we really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Elementor no longer works’ is closed to new replies.