Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If you’re unable to save metadata like keywords, please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps. Thank you, and looking forward to your update.
It’s not that, it works on some pages via Elementor and I don’t have to click Update to save changes, which implies manual update is not required.
However, when using the standard WordPress Edit function, and making changes, followed by clicking Update it saves fine.
I note that your ticket system does not allow for attachments, which should be addressed.
If you provide a support email I can send you video example of the problem.
Hello,
Thank you for keeping in touch with us.
You may use this handy tool loom.com to capture your screen and share the link in the Sensitive Data section or you can use dropbox or any cloud storage.
We are looking forward to helping you with this one.
thanks for the link – I will generate a video to show the issue tomorrow.
to clarify, under Elementor RM changes are not always saved, but they are under normal WordPress editing (right hand panel)
Using latest versions E:v3.1.4; WP 5.7.1
this happens consistently, tested on two different WP installations
Hello,
Thank you for that information, and apologies for the delay.
This is a known issue with Elementor that the Rank Math changes are not getting saved and the update button is grayed out. For a workaround, please edit some text in your content and revert back for the update button to be clickable. Here’s a screencast for your reference:
https://i.rankmath.com/PvBaYp
However, we are already fixing this issue with Elementor and we will update you once we have a fix available for everyone. We sincerely apologize for this inconvenience and would like to request your kind patience as we resolve this.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
I would like to inform you that we have forwarded this issue to our developers and they are working on this fix. We should get back to you with a solution or feedback soon.
In the meantime, please don’t hesitate to contact us anytime if you need our assistance with anything else.
Thank you so much for your time and patience on this one.
Hi – any idea when this fix will be released in next update?
Hello,
Thank you for the update.
We seek your patience in this matter as we don’t have an ETA, but we will let you know once we make it live. You can also check our updates here:
https://rankmath.com/changelog/
If there’s anything else we can help you with, please don’t hesitate to contact us anytime. We are always here to assist.
Thank you.
