Hello,
We apologize for the issue you are facing with the Elementor editor not working when the Rank Math SEO Pro plugin is activated. This can sometimes happen due to conflicts between plugins or themes.
To troubleshoot this issue, we recommend the following steps:
- Check for Conflicts: Deactivate all other plugins except for Rank Math and Elementor to see if the issue persists. If it works, reactivate the plugins one by one to identify the conflicting plugin.
- Theme Check: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.
- Update Everything: Ensure that WordPress, Elementor, and Rank Math are all updated to their latest versions.
- Browser Console: Check your browser’s console for any JavaScript errors that may provide clues about the conflict.
If you continue to experience issues, please reply to this ticket with your site URL so that a human agent can assist you further.
Regarding your question about finding the email associated with your WordPress site, you can check this by:
- Logging into your WordPress admin dashboard.
- Going to Settings > General.
- The email address will be listed in the Email Address field.
Thank you for raising this concern, and we hope this helps resolve your issue!
Sources:
Enable Rank Math SEO on Elementor Templates » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
I have checked all the things that you asked for still it’s not working. I can share you temporary login of WordPress site.
Can you look into it and resolve the issue?
Also, I want to know the email id which I used to for Rank Math SEO Pro version.
Please let me know.
Thank you
Hello,
I am waiting for your response regarding the issue.
Please let me know ASAP.
Thank you
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We already fixed this Elementor issue in the Rank Math PRO version 3.0.77.1, released on December 17, 2024: https://rankmath.com/changelog/
If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients, and see if that works for you: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients
You can also manually update the plugin by following this guideline: https://rankmath.com/kb/update-rank-math-manually/
However, you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Let us know how it goes. Looking forward to helping you.
Hello,
I am not able to find email id that we used for Pro version. so first, tell me how I can find this?
Second, I have tried with the options that you given, it’s still not working.
Can we connect over a live chat or I can also provide you my admin access for check account email id and the issue?
Please let me know.
Thank you
Hello,
While we completely understand your preference for direct support via live chat, our current support model is primarily delivered through forums and emails.
You can share the email address you used in purchasing the PRO subscription so we can find the transaction/account.
We look forward to helping you.
Thank you.
Hello,
The thing is I don’t know the email address that we used for purchasing it. Is there any option to find that email address?
Also, Can you check WP dashboard and check the issue?
Thank you
Hello,
Please let me know solution ASAP.
Thank you
Hello,
I am looking for purchase pro version but not sure if that’s affecting my Elementor editor.
Can you able to resolve it or not?
Also, what kind of support will you provide, if I purchase Pro version?
Please let me know.
Thank you
Hello,
If you are unable to locate the email account, can you search in your email and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hello,
I don’t have receipt or email address. Other thing is, I am about to purchase new Pro version. What services will you provide?
Also, Can you check from WP dashboard for Elementor issue?
Please let me know.
Thank you
Hello,
Rank Math PRO allows you to add and edit SEO metadata at scale, including importing and exporting CSV files for adding and changing Metadata. It allows you to configure the structural data (schema) without limits.
For the comprehensive list of features available for PRO users, see https://rankmath.com/free-vs-pro/.
Once you update the Rank Math PRO plugin on your site, that should resolve the issue you are having with Elementor.
Don’t hesitate to let us know if you have further concerns.
Thank you.
Hello,
If I purchase Pro version and Elementor issue is not resolved then will you provide support for it or is there any option for refund?
Please let me know.
Thank you
Hello,
We offer a 30-day guaranteed full refund should you change your mind on a purchase.
As we stated earlier, this issue is already resolved in the latest versions of the PRO plugin.
Don’t hesitate to let us know if you need our assistance with anything else.
