Hello,
We apologize for the issue you are facing with the Elementor sidebar not loading due to Rank Math Pro. Thank you for raising this concern.
To troubleshoot the conflict between Rank Math Pro and Elementor, we recommend the following steps:
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Enable Troubleshooting Mode: Navigate to the Troubleshooting tab in your Rank Math settings. This will allow you to disable all plugins and themes temporarily.
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Activate Rank Math Pro: Ensure that Rank Math Pro is enabled while all other plugins are disabled.
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Test Elementor: Try to reproduce the issue with Elementor while only Rank Math Pro is active. If the sidebar loads correctly, then the issue may be related to a specific setting in Rank Math Pro.
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Check for Plugin Conflicts: If the issue persists, enable other plugins one by one to see if there is a specific plugin that is causing a conflict with Rank Math Pro.
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Contact Support: If you identify that Rank Math Pro is indeed causing the issue, please let us know which specific features or settings are conflicting, and we will do our best to resolve it from our end.
If you need further assistance, feel free to reply to this ticket, and a human agent from our support team will take over and help you out.
Thank you for your understanding!
Sources:
Confirming a Theme/Plugin Conflict With Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
You mentioned that you have a PRO plugin but this account is a Free one. Can you please share the email address you used to purchase the plan so we can verify it?
Back to the issue, please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/pro/
If the issue persists, please do let us know and we’ll assist you further.
Looking forward to helping you.
I have updated to the latest version, but still the same problem.
Hello,
Please get back to us with the details of your currently active subscription so we can locate it in our system to verify the purchase.
Given that this is a PRO issue to further debug the issue we need the information on the purchase so we can proceed.
Thank you.
What details? My email for the subscription is n*************@a*************
Hello,
We found a Rank Math Business subscription under this email address but the subscription has already expired.
Since the issue only occurs with the backdated version of the Rank Math PRO plugin, you can re-purchase the subscription from here and update the plugin to the latest version: https://rankmath.com/pricing/
Or, for now, you can deactivate the PRO version of the plugin on your website.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
