Hello,
Thank you for contacting us again. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.
To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.
To share your debug log with us, please follow these steps carefully:
- Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
- Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.
- Go to your website and try to perform the action that caused the error again. This will trigger the error and generate the debug.log file.
- Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
- Send us a copy of the debug.log file. You can use a service like wetransfer.com to upload it and share the link with us.
We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.
Thank you for using Rank Math.
Hello Great,
My deep apologies for not able to reply it about a month. And I was wondering Why do I need to disable the display error?
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
Many thanks,
Jonnathan
And here’s my debug.log file Great. Though I’m gonna be honest, I’m not sure how the CSS is at the code… Well I’ll leave you for the debugging ._.
https://we.tl/t-tUko7HVj14
Many thanks,
Jonnathan
Hello,
We’ve checked the debug log but were not able to find any Rank Math related error. Can you please share the errors which are related to the Rank Math plugin so that we can check the issue further for you?
Meanwhile, please check the PHP values of your site by heading over to the WordPress dashboard > Tools > Site Health > Info tab > Server. If they are set too low on your site, please ask your hosting provider to upgrade the values according to the following:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello Rakibuzzam,
I’m thinking it’s really related to Rank Math SEO. Because this just happened after I setup with Rank Math SEO plugins. For the PHP value, I have increased the memory limit to 512M. But now the error is still here but it changes. The builder just keep loads and nothing happends. Here’s the screenshot:
It does mention undefined reading ‘panel’ do you know anything about it?
Or is this perhaps because my PHP version is 7.4? Do I need to upgrade it into 8.0?
Hello,
Thank you for getting back to us.
The Facebook image you attached is not working properly, please upload the image to imgur.com/upload and share the link with us here.
That said, to be certain this is related to Rank Math, please temporarily deactivate Rank Math plugins and see if the pages now loading properly, if they are still not working properly – then you’ll need to reach out to the plugin developer. If they are actually loading properly without Rank Math then please let us know and we’ll be happy to investigate further.
Thank you for your patience and cooperation
Good day I wish to inform that I able to fix this issue by deactivating all of the plugins. I still do not sure which plugins, but I have deactivate most of the elementor addons plugin
Hello again,
We are happy you found the problem – you can find the plugin that is causing the issue by activating your plugins one after the other and try editing Elementor pages each time. When you find the problematic plugin, you should deactivate it and reach out to its developers. You can learn more about checking for conflicts here: https://rankmath.com/kb/check-plugin-conflicts/
If you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process. Thank you for choosing Rank Math.
