Edits are not saving

#1078142
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months ago

    Hello,

    We apologize for the issue you are facing with saving Rank Math data. It sounds like you’ve already taken some steps to troubleshoot by removing excess plugins and switching to the Hello theme.

    Here are a few additional things you can check:

    1. Check if Rank Math REST Route is Blocked: Sometimes, security plugins or firewalls can restrict the REST route used by Rank Math. You can check this by visiting the following URL in your browser (replace example.com with your domain):
      `https://rankmath.com/kb/settings-not-saved/
      If you see a response indicating access is denied, it may be a firewall issue. You can find solutions to unblock Rank Math from your firewall here.

      REST no route

    2. Possible Plugin or Theme Conflict: Even though you’ve removed excess plugins, there could still be conflicts with the remaining ones or the theme. Rank Math checks for known conflicts and will display warnings if any are found. You can refer to this guide on plugin conflicts for more information.

      Plugin Conflict With Rank Math

    3. JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and check for any JavaScript errors that might be preventing Rank Math from saving data. If you find any errors, you may need to reach out to the respective support forum for those plugins or themes.

      Google Chrome JavaScript console errors

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and provide more specific help based on your situation.

    Thank you for bringing this concern to our attention!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    2 months ago

    Hello,

    We’ve checked your site and found that the Rank Math REST Routes that we use to update the data are being blocked by your GoDaddy firewall, and most likely, this is why you’re facing the issue.

    In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection

    You may try following this link to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall: https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

    If that doesn’t help, you can get in touch with GoDaddy support, and they will assist you further.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Edits are not saving’ is closed to new replies.