Editor with full access can’t save snippets and keywords

Hello,

We apologize for the issue you are facing with saving snippets and keywords in Rank Math. It seems that there might be a few reasons why this is happening, even with full access granted to the editor role.

Here are some common causes and solutions:

1. Plugin Conflicts

There could be conflicts with other plugins that might prevent Rank Math from saving the metadata. We recommend checking for plugin conflicts by following our guide on plugin conflict.

2. JavaScript-Related Errors

JavaScript errors can also cause issues when saving metadata. You can check for these errors by opening the Developer Tools Console in your browser. Here’s how to do it in Chrome:

• Navigate to More Tools → Developer Tools from the Chrome menu.
• Click on the Console tab.

If you see any errors, they may provide clues about what is causing the issue.

3. Firewall Blocked Access to the File

If you are using a firewall, it might be blocking access to certain Rank Math files necessary for saving data. Check if Rank Math is being blocked and whitelist the following files if necessary:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

You can refer to your firewall documentation for instructions on how to whitelist these files.

4. User Role Permissions

Even though you mentioned granting full access, double-check the user role permissions to ensure that the editor role has all necessary capabilities related to Rank Math.

If the issue persists after trying these steps, please reply to this ticket with any error messages you find or further details, and a human agent from our support team will assist you further.

Thank you for raising this concern!

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience this issue may have caused you.

We checked your website and discovered that the Rank Math REST Routes that we use to update the metadata are being blocked by your Wordfence firewall and the reason you’re facing the issue.

We have fixed this issue by whitelisting the Rank Math REST Routes for updating Schema by following the guide below: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

We are glad to be of help

Do you still need our assistance with anything else or can we go ahead to close the ticket?

We look forward to helping you.

Thank you.