Editor Space Issue When RankMath Plugin is Enabled

#839022
  • Resolved Bilal
    Rank Math free

    I am currently experiencing an issue with the RankMath plugin on my WordPress site.

    When RankMath is enabled, the text editor does not automatically add more space at the bottom of the page, making it difficult to add more content. When I disable the RankMath plugin, this issue is resolved. However, when I re-enable RankMath after a few days, the problem reappears.

    I have ensured that all my plugins, themes, and WordPress itself are up to date. I have also tried clearing the browser cache and disabling other plugins to rule out conflicts, but the issue persists only when RankMath is active.

    Could you please assist me in resolving this issue? Any guidance or solution you can provide would be greatly appreciated.

    Thank you for your support.

    Best regards,
    Bilal

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    I apologize for the inconvenience you are facing with the RankMath plugin on your WordPress site. Thank you for providing detailed information about the issue you are encountering.

    To address the space issue in the text editor when RankMath is enabled, we recommend confirming if this is a theme or plugin conflict. To do so, you can follow these steps:

    1. Troubleshoot Site Health:

      • Navigate to the Troubleshooting tab under Site Health.
      • Enable Troubleshooting Mode to start the troubleshooter.
      • Keep Rank Math enabled and then enable your theme and each plugin until the issue is found. The last plugin (or theme) that causes the issue will likely be the cause of the conflict.
    2. Plugin Conflict Check:

      • Use the Troubleshooting Mode to enable plugins one by one and check if the issue persists.
      • If the problem occurs with a specific plugin activated, that plugin might be conflicting with Rank Math.

    You can find detailed instructions on how to perform these checks in our knowledge base articles here and here.

    If the issue persists even with only Rank Math and the default WordPress theme active, please let us know directly at our support forum so that we can assist you further.

    Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.

    Best regards,
    RankMath Support Team

    Sources:
    Confirming a Theme/Plugin Conflict With Rank Math
    The #1 WordPress SEO Plugin in 2024 – Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Bilal
    Rank Math free

    I have performed the suggested troubleshooting, but the issue persists.

    The problem occurs specifically when the RankMath plugin is enabled. It leaves no space for me to write content in the text editor, making it very difficult to create new posts. When I disable the RankMath plugin, the issue is resolved.

    I have currently disabled the plugin to continue working on my site, but I need a solution to use RankMath without facing this problem.

    Please help me resolve this issue as soon as possible. Thank you for your assistance.

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Alternatively, you can create a staging site with the same issue and perform the test so it won’t affect your live site.

    Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Looking forward to helping you.

    Bilal
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Please share your website URL with us as well, so we can log in to your website.

    Thank you for choosing Rank Math

    Bilal
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Bilal
    Rank Math free

    Do you have an update on this?

    Hello,

    We don’t see any changes in the editor when Rank Math is enabled. Please record and share a screencast of the issue using a tool like https://loom.com/ so we can check and assist you further.

    Looking forward to helping you.

    Bilal
    Rank Math free

    I sent a recorded video of the issue I faced with the RankMath plugin to s******@r***********. I received a reply stating, “We are able to reproduce the issue on our end. We are checking this with the development team and will get back to you soon with an update.” However, it has been a few days, and they still haven’t replied. My site is stuck.

    Hello,

    Please send a follow-up to the email ticket to get an update. You can also share the loom video URL here so we can follow up with the development team.

    Best regards

    Bilal
    Rank Math free

    Any Updates

    Hello,

    Sorry, but our development team is still working on this issue. If there’s any update regarding the editor spacing issue, we will surely let you know here.

    We appreciate your time and patience in the meantime.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Editor Space Issue When RankMath Plugin is Enabled’ is closed to new replies.