Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
The current user login you shared is the admin user. Can you also share 1 editor user so we can test the role manager from our end?
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I update the editor account in the sensitive data
Hello,
I tried to log in to your site but it’s showing the username is not registered on this site.
You can see the screenshot in the sensitive data.
Can you please provide the correct editor user so we can check?
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Pls check again I updated the information
Hello,
We still could not log in with the credentials provided. Please may you check them again.
Please note, we need both an admin user to troubleshoot the settings, and an editor user to check if any changes made are working. Please provide credentials for both.
In the mean time, you can double check that the Role Manager is active and set to allow ‘Editor’ users to use the content AI. To do that, go to Rank Math > Dashboard and toggle on “Role Manager” if it is off. Next, Go to Rank Math > Role Manager and make sure “Content AI” is checked under “Editor”. If you make any changes, click “Update Capabilities” at the bottom of the page. Screenshot:
.
Once you’re sure the setting for editors to use Content AI is active, the next troubleshooting step would be to perform a plugin/theme conflict check. You can check our guide for how to do so: https://rankmath.com/kb/check-plugin-conflicts/. If you find a conflict, please contact the theme/plugin author as they may already have a solution for this. Please also let us know as it will help in troubleshooting further.
Hope that helps. Please let us know if you have questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I checked and renew the editor’s account. Pls help to process this.
Hello,
I’ve entered using the editor credentials, but I’m able to see the Content AI. Please refer to the screencast in the sensitive data section.
Let us know if we’re still missing some steps to replicate the issue. For troubleshooting, try clearing your website and browser’s cache if the issue persists on your end.
Looking forward to helping you.
Thank you.
I did clear the website and browser’s cache as well as logged in other devices but it still does not work
Hello,
I logged into your website’s admin area and noticed that you have an older version of Rank Math PRO plugin installed. As you’ve posted this ticket with a Free Rank Math account, could you share the email address you used to purchase the PRO subscription?
Also, we would like to reset the user roles of Role Manager using a code snippet. Please also share the FTP login of the website so that we can have a closer look.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I can check that the email that you have shared doesn’t have the PRO subscription. Also, the Content AI is accessible in the Editor role when we access your site as an editor. If the issue persists on your end, please share FTP access so we can reset the roles on your site.
Looking forward to helping you.
Thanks.
Thanks the issue is resolved
