Editor has found an unexpected error

#49136
  • Resolved Mégane Boutelou

    5 years, 4 months ago

    Rank Math free

    Hi,
    I have installed Rank math on my WP site but I cannot use any of its functionalities as when I try to click on the score button on the top right corner of my pages, a message appears saying that there is a problem with the editor (I use Elementor + Astra). Any idea why?
    Plus, on the Elementor tool, I can see the SEO tab but I cannot click on it

Viewing 1 replies (of 1 total)
  • Michael Davis

    5 years, 4 months ago

    Rank Math free

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    5 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Editor has found an unexpected error’ is closed to new replies.