Hello,
Thank you for contacting support, and sorry for the inconvenience this might have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet).
Please record a video screencast using a tool like Loom showing the troubleshooting and share the screencast video link in the designated Sensitive Data section to show the error you were facing.
![Sensitive Data Section](https://i.mythemeshop.com/SphEG0+)
It is entirely secure, and only our support staff has access to that section.
We look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the delay.
Please also include your WordPress & FTP logins in the designated Sensitive Data section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you, and looking forward to your update.
Hello, I backed up the site and wrote the necessary information to you, but when I did not get a response, I removed it. 🙁
Hello,
We are so sorry about that.
Can you please add the access in the sensitive data section again so we can check?
Is this happening on just that one post/page or all of them?
We need the logins to check further.
Thank you.
Hello, as I wrote, this problem does not occur on all pages. It has occurred in 2 pages so far. I deleted one and typed it again.
Now 1 post left.
Thank you.
Hello,
Sorry for the delay.
If deleting and rewriting fixed this issue, you can also do that in the other post. However, we may need access to investigate this issue further, and the link you have provided is not working. Please include the login URL, username, and password in the designated Sensitive Data section
![Sensitive Data Section](https://i.mythemeshop.com/SphEG0+)
It is completely secure, and only our support staff has access to that section.
I hope that helps. Thank you, and looking forward to your update.
Hello, I did not delete comments for this post as they exist. Otherwise, I wouldn’t write here. I updated the links I wrote before to work. You can use it for the page with the error I specified.
Thank you.
Hello,
Sorry for the delay.
Unfortunately, the link you have provided is not working. Could you please check again? I’ve attached the screenshot in the sensitive data section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We understand.
If you need further help or with anything else, please open a new support ticket here so we can help:
https://support.rankmath.com
We are always here for assistance.