Editor Conflict after Updating the plugin

#6203
  • Resolved Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    Hello, I have also encountered a problem after updating the plugin, after pressing edit post, it takes eternity to fully load the editor and when it loads fully I’m unable to make changes as it’s inactive. However, I’m able to edit my post when the plugin is deactivated.
    I have installed classic editor and strange enough I’m able to edit again using Gutenberg when the classic editor is inactive.

    What’s causing this conflict?
    Kindly Help.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi Kaibunga,

    Thanks for contacting us today.

    I am unable to reproduce this from my end, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Gopi

    5 years, 6 months ago

    Rank Math free

    this is common issue facing by so many people i also face the same issue, and started the thread

    Todd

    5 years, 6 months ago

    Rank Math free

    Hello,

    We are extremely sorry about this.

    We are working on trying to replicate this. So far, it works for us in every single combination.

    Could you guys please specify these:
    1. What OS you are using?
    2. What browser?
    3. How much RAM does your computer have?

    Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    5 years, 6 months ago

    Rank Math free

    Hi,

    Thank you for providing the details.

    While we work on a fix, you can rollback to an older version from here:
    https://wordpress.org/plugins/seo-by-rank-math/advanced/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    Thank you for the Quick Response and for the support. Hope you find a fix soonest possible as this is such an awesome SEO plugin.

    Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    I’m still getting the updated version of the plugin on WordPress Site

    Kindly help on rolling back to a previous version other than the current 1.0.25

    Todd

    5 years, 6 months ago

    Rank Math free

    Hi,

    We are so sorry about that.

    Could you please:

    1. Delete Rank Math. ( you can do that via FTP if you can’t login to WP Dashboard)

    2. Go to Plugins > Add new and upload this one instead?
    https://i.mythemeshop.com/f3AdvJ

    That should solve the problem. Do let us know how it goes.

    Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    Hi, Thanks for the follow-up, However this till reads as version 1.0.25 on the plugins page even after deleting the previous on and clearing cache on the page,

    I even went ahead and deleted all the tables created in the database by the plugin and after doing a fresh installation it still showed up at version 1.0.25 with the same irresponsive editor page.

    TIA

    Rank Math

    5 years, 6 months ago

    Hello,

    Can you please test in an incognito window?

    It’s working fine on your website when we tested:
    https://i.mythemeshop.com/x8SY10

    Please let us know. Thank you.

    Kaibunga Henry

    5 years, 6 months ago

    Rank Math free

    Thanks, it’s Working fine in Incognito Mode.
    I know you’ll find a fix and give us an Update soon.
    I’ll work with this for now
    Thanks for the Support.

    Todd

    5 years, 6 months ago

    Rank Math free

    Hi,

    I am so glad to hear that.

    Now that we have figured out what’s causing the issue, we will issue an update that you can change to from your WP backend.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 13 replies - 1 through 13 (of 13 total)

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