Editor/Author Role can not edit Title & meta description in Post/Page

#366253
  • Resolved tyson dang

    3 years, 8 months ago

    Rank Math free

    Hi,

    As today 25th March, i updated Rankmath plugin to Version 1.0.85.1. I’ve found that Editor and Author Role account can not edit Title & Meta description in Post/Page.

    I’ve tried many different ways to fix the issue:
    – Toogle on Title & Meta Setting in Role Manager.
    – Deactivate plugins (Class editor, Elementor…).
    – Deactivate, delete and re-install Rankmath.
    – Clear cache.
    None of them working

    I check Chrome Dev tool and found this: https://imgur.com/a/DO0JGnZ

    I need your support to fix this problem please.
    P/s: my Admin account still can edit as usual.

Viewing 2 replies - 1 through 2 (of 2 total)
  • tyson dang

    3 years, 8 months ago

    Rank Math free

    Addional infomation:
    My WP version 5.9.2

    Anas

    3 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Editor/Author Role can not edit Title & meta description in Post/Page’ is closed to new replies.