Hello,
Thanks for contacting us and we regret the inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
For more details, please refer to this tutorial guide: https://rankmath.com/kb/meta-data-not-saving/
Also, if you prefer, you can use s******@r*********** email ID to create the temporary login and add the login credentials in the sensitive data section of this ticket.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update.
I’ve checked your site and replicated the issue then got this error:
api-fetch.min.js:2 POST https://satinwebsolutions.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}
Those errors usually are caused when something is blocking access to the WordPress REST API. If you are using a firewall, please disable that temporarily and see if the issue goes away.
I would recommend getting in touch with your web host to check if something is blocking the WordPress API REST. You should also ask them to check the Firewall Settings and whitelist the updateMeta rule.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Thanks for looking into it. I found that same error and am on chat support right now with WP Engine since they manage their own firewall.
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
