Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
The updateMeta route is getting blocked, please whitelist this route from the WordFence:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Whitelisting the route should fix the issue.
I hope this helps.
Looking forward to helping you.
Thank you; the learning mode is the only way to whitelist that route?
Regards
Hello,
Yes, to whitelist the route, you will have to enable Learning Mode in WordFence.
I hope this helps.
Thank you.
Hello; i have tried putting wordfence firewall in learning mode, but until it is in learning mode the user “gestore negozio” can edit snippets, but when i set the firewall to normal, he can’t again.
So i have tried to whitelisted the url, as suggested here:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
but it still doesn’t work. I have noticed that, at the right of each whitelisted url, it appear my username; could it be that the rule only applies to the user who whitelisted url?
Thanks in advance for any help
Hello,
Yes, it seems that the rule is only whitelisting your specific user and the route needs to be whitelisted for all user roles so they can update the metadata properly.
You can also get in touch with the team over at WordFence and ask for clarification on this situation and if the rules can be whitelisted for all user roles.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
