Hi there,
Thanks for getting in touch!
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the access.
I have been able to reproduce the error on your site and this has been submitted to our dev team for closer investigation.
We will be getting back to you in a short while.
Thank you.
Come procede? A che punto siamo? Quanto tempo è necessario?
Come on, proceed? Where are we at? How much time is necessary?
Hello,
We will fix this issue and release an update very soon.
Appreciate your patience in this matter.
Ok, grazie. Gentilmente ho bisogno di conoscere i tempi di lavorazione altrimenti cambio plugin.
Hi,
Our dev. team wanted to take a look but we cannot log in to the admin area:
We are getting this message after entering the logins:
Non hai il permesso di accedere a questa pagina.
We look forward to the updated info.
Hello,
It’s still throwing the same error.
Can you please use the following plugin to generate the admin login link?
https://wordpress.org/plugins/temporary-login-without-password/
Looking forward to helping you. Thank you.
per piacere nella sezione “sensitive data” presta attenzione al corretto url per fare il log in. Le utenze inserite funzionano correttamente!
Hello,
We are sorry for the late reply.
It appears your site has both Gutenberg and classic editor plugin active which is causing the problem.
We don’t see any use of having the Gutenberg plugin active because WP 5.0 and above have Gutenberg included in the core.
The block editor is not enabled on your site because Classic editor plugin is active. I deactivated the Gutenberg plugin, the snippet is now working fine on your site.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
