Edit snippet description impossible

#417294
  • Resolved Chris Andersen

    3 years, 5 months ago

    Rank Math free

    When I try to edit the snippet description it doesn’t work. I cannot change the content by clicking in this box.
    When I change the amount of words for the snippet description, I can only change the number but it hasn’t any effect on the number of words in the box.

    I tried the health check and replaced the Avada theme and still have the same mistake.

    What am I missing?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please share the login URL of your site so we can log in to your site. Please also share a screenshot of the issue so we can replicate and fix this. You can use a tool like https://loom.com/ to record and share the screencast.

    Looking forward to helping you.

    Chris Andersen

    3 years, 5 months ago

    Rank Math free

    snippet-description
    I cannot edit the snippet description.

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    That is the default excerpt picked from your content by Rank Math. The default except values are non-modifiable.

    To modify that value, you’ll need to manually paste the entire excerpt in the SEO Description field and then modify it.

    Hope that helps.

    Thank you.

    Chris Andersen

    3 years, 5 months ago

    Rank Math free

    https://regnvandstoende.com/

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    It seems like you missed my previous reply. I logged into our website’s admin area and can confirm that the reason is the same as I mentioned in this reply: https://support.rankmath.com/ticket/edit-snippet-description-impossible/?view=all#post-417429

    You can also have a look at the screencast in the sensitive data section of this ticket.

    Hope that helps.

    Thank you.

    Kees Torenvliet

    3 years, 1 month ago

    Rank Math free

    If that is so, what is the point of the “edit snippet” function anyway???

    Jeremy

    3 years, 1 month ago

    Hello @kees-torenvliet,

    Thank you for contacting us today and bringing your concern to our attention.

    The purpose of our Snippet editor gives you full control of an individual page or post. The default value (which is also taken from the global settings) is the excerpt that can’t be modified. You need to open the Snippet editor to edit the meta description as mentioned by my colleague in the previous reply.

    You may refer to our dedicated guide about it here: https://rankmath.com/kb/seo-meta-tags/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this ticket.