Edit Snippet

#1001055
  • Resolved Shunte Archie
    Rank Math free

    I want to update my snippet on my wordpress website index page but the changes won’t save. I have cleared my cache on my site and the rank math plugin as well.

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  • Hello,

    I’m sorry to hear that you’re having trouble saving your snippet on your WordPress website’s index page. Since you’ve already cleared your cache, here are a few additional steps you can take to troubleshoot the issue:

    1. Check for Plugin Conflicts: Sometimes, other plugins can cause conflicts. You can try deactivating other plugins temporarily to see if that resolves the issue.

    2. Update Rank Math: Ensure that you are using the latest version of Rank Math. You can check this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, please update the plugin.
      Check Rank Math version from Version Control

    3. Inspect for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and check for any JavaScript errors that might be preventing the snippet from saving. If you see any errors, they could indicate a conflict with another plugin or theme.
      Open Developer Tools
      Open console tab
      Google Chrome JavaScript console errors

    4. Firewall Settings: If you have a firewall enabled, it might be blocking access to certain files needed for saving changes. Check if Rank Math is being blocked and whitelist it if necessary.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Edit Snippet’ is closed to new replies.