Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The meta description will be automatically be generated from the excerpt but you can override this by adding a manual meta description. Please note that our page analysis is currently unable to analyse the data that is added within page builder modules but this has been addressed in our content analysis API: https://rankmath.com/kb/content-analysis-api/
Unfortunately you forgot to share your site URL on the sensitive data section and thus I could not check the second issue.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
That is the problem the program is not letting me change the meta description or add a manual meta description
Hi Dawn,
Thanks for the response.
Could you please check the password?
I am getting an invalid credentials error when trying to login to your site.
Looking forward to helping you. Thank you.
Please try again I made sure the username and password are correct.
Hi there,
Thanks for the access.
Editing of the rich snippet works as expected on my end when I visit the affected pages including the Front page. Here is a screenshot:
The second issue is as a result of caching on your site. I have cleared your site cache and the meta description is now getting detected on the SEO analysis module.
Please clear your browser cache to fix the meta description editing issue.
Thank you.
It still will not let me edit the FAQ, services or project page. I can now edit the front page so whatever you did to fix that page needs to be done for the other pages.
Hi Dawn,
Thanks for the response.
All I did was to open and edit the front page meta via the Rank Math metabox. I have logged in and cleared the cache once more and minified JS.
Please check and let me know if the affected pages work now.
Thank you.
The faq, projects, and services page cannot be changed still.
Hi Dawn,
Thanks for the response.
Please test this from an incognito window on your browser or from a different browser. All the pages work well from my end using Chrome browser on a windows PC.
Let us know how this goes. Thank you.
I used Chrome, Firefox and Safari and none of them would allow me to update the faq, services, or project page for the last box in the edit snippet section under the general tab. I have been messing with this for four days and the same problem is still occurring. I have had someone else attempt to alter them from a different computer and they are not able to alter the text in the third box of the edit snippet section under the general tab either. I have cleared cache in my browser on my server and through siteground and on my actual page that the work is being done on. At this time I feel I have no choice except to uninstall the plugin and remove it from my FTP folder and try a different plugin.
Hi Dawn,
I am sorry that you had to uninstall the plugin because of the incompatibility on your site.
I hope that you will consider using our plugin in your next project.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
