Easy slide-in plugin conflict

#152470
  • Resolved Ross

    4 years ago

    Rank Math free

    I have discovered that Rank Math is breaking the plugin Easy Slide-in by Mark Hendriksen. A drag-able slider-bar setting used to control the width of the slide-in and others such as one that controls the percentage of how far down the page you want to scroll before trigger the Slide-in and a few other are not present and broken looking slider-bar appears at the top of the setting that should not be there.
    After disabling all plugins and reactivating one by one discovered it is Rank Math that is breaking it. With Rank Math disable the plugin work fine.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    4 years ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Would you mind if we take a closer look at the settings? Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ross

    4 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years ago

    Rank Math free

    Hello,

    Would you please create a screencast of the issue showing the expected result and the result with Rank math active? This will help us replicate the issue faster from our end and start looking for a solution to the same. You can use a tool such as https://www.loom.com to create the screencast.

    I also noticed you have a number of plugins that need to be updated. Would you mind if we updated these?

    Looking forward to helping you.

    Ross

    4 years ago

    Rank Math free

    As requested here is a link to a Loom screencast highlighting the issue https://www.loom.com/share/3f6fea2148be40d59fad458ed47aae67?sharedAppSource=personal_library

    As the link to the site I provided is for testing purposes Feel free to update any plug in. I will mention (and I have also mentioned it in the screencast) If you update Nextgen gallery it will break Rank Math. I have found any Nextgen version above 3.3.6 causes Rank Math to not work properly. Feel free to try that as well as it is only a testing site I put up for you to look into the issue with Easy Slide-in But if you know how to fix the Nextgen/Rank Math issue that would be great too.

    Miguel

    4 years ago

    Hello,

    Thanks for getting back to us.

    Upon inspecting the issue on your website I was able to replicate it and you are indeed correct. This is a plugin conflict between.

    I would ask that you pleas to check with the plugin developer if they found similar issues and possibly found a fix for that. We also noted this like we always do when we find a conflict and will investigate this on our end as well.

    Hope this clarifies your doubts.

    Don’t hesitate to get in touch if you require any further assistance.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Easy slide-in plugin conflict’ is closed to new replies.