E_ERROR was caused in line 262

#31517
  • Resolved General Account

    4 years, 10 months ago

    Rank Math free

    Received a “Your site is experiencing a technical Issue” email and link to recovery mode. The Information supplied is:
    When seeking help with this issue, you may be asked for some of the following information:

    WordPress version 5.3.2
    Current theme: Hello Elementor Child (version 2.0.5.1558547510)
    Current plugin: (version )
    PHP version 7.3.14

    Error Details
    =============
    An error of type E_ERROR was caused in line 262 of the file /home/floatsat/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php. Error message: Uncaught Error: Class ‘RankMath\Module\Module’ not found in /home/floatsat/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php:262
    Stack trace:
    #0 /home/floatsat/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(71): RankMath\Module\Manager->add_module(‘404-monitor’, Array)
    #1 /home/floatsat/public_html/wp-includes/class-wp-hook.php(288): RankMath\Module\Manager->setup_modules(”)
    #2 /home/floatsat/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
    #3 /home/floatsat/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home/floatsat/public_html/wp-settings.php(392): do_action(‘plugins_loaded’)
    #5 /home/floatsat/public_html/wp-config.php(85): require_once(‘/home/floatsat/…’)
    #6 /home/floatsat/public_html/wp-load.php(37): require_once(‘/home/floatsat/…’)
    #7 /home/floatsat/public_html/wp-login.php(12): require(‘/home/floatsat/…’)
    #8 {main}
    thrown
    If you need access to the site let me know and I will set up an admin account for you.

    Best Regards – Nick

    • This topic was modified 4 years, 10 months ago by General Account. Reason: supplying login account details
Viewing 7 replies - 1 through 7 (of 7 total)
  • Pratik

    4 years, 10 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    General Account

    4 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    4 years, 10 months ago

    Hello,

    Can you please add your site/wp-admin URL in the Sensitive Data Section?

    Looking forward to helping you. Thank you.

    General Account

    4 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    4 years, 10 months ago

    Rank Math free

    Hi,

    We have extensively tested everything and can’t seem to replicate the issue.

    Where exactly are you seeing that?

    We don’t see any error in the admin and everything seems to be working fine on your site.

    Please share the steps we must follow to see the issue.

    We look forward to hearing back from you.

    General Account

    4 years, 10 months ago

    Rank Math free

    Pratik & Todd, First let me say the support you have provided has been excellent and when the PRO RankMath comes out I will buy it (even if I don’t need the features) because you guys deserve the support. The information on the error came as an email from the site so I have nothing I can add. Yes, the site is working fine – So:

    Many years ago when I was a communications engineer we had two particular fault clear codes FNF and RWT. FNF (Fault Not Found) = Couldn’t find anything wrong and I don’t believe there ever was anything wrong. RWT (Right When Tested) = I believe there was something wrong, there isn’t now, everything is working fine and I can’t see any reason for the problem. We’ll have to wait and see if it happens again. I think we can close this as RWT.

    Thanks for the support Guys.

    Best Regards Nick

    Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    We are super happy that you are satisfied with our support and that the plugin has been a game changer for you 🙂

    If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘E_ERROR was caused in line 262’ is closed to new replies.