Duplicate purchase

#475898
  • Resolved Rob

    3 years, 1 month ago

    Rank Math free

    Hi Guys,
    I hope you are well.
    I believe I have made a mess of things!
    Yesterday, 8th November, I purchase a Pro version of your software for a website we manage. I had trouble connecting the site to the pro version. 24 hrs later my colleague reminded me that we had purchased the Business version of your software earlier in the year and the site I was working on was already connected!
    I also, stupidly disconnected the website I was working on from the Business license! It’s been a bad day!
    So two questions:
    1. Can we have a refund on the purchase made yesterday? Oder ref. RANKMATH221108-4020-10802 using the email address h****@p*********************
    2. How do I reconnect this website to the business license we are already using?

    Many apologies for the hassle.

    Looking forward to hearing back from you.
    Kind regards
    Rob Harrison

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 1 month ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    And to connect your site to the Business plan, please make sure that you are logged in to your Rank Math Business account. Once done, please navigate to WP Dashboard > Rank Math > Dashboard > Help and disconnect & reconnect your Rank Math account.

    Hope that helps. Let us know if you need any other assistance.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Duplicate purchase’ is closed to new replies.