Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if you have already set the Shop Manager access from Rank Math > Role Manager?
If so, could you please upload these plugin files manually to your website?
Download from here: https://i.rankmath.com/S5XF1V
If you are not sure how to manually upload a plugin, please check the following Screencast:
https://i.rankmath.com/m10KkX
We are pretty confident that it will fix the issue but if for some reason the issue persists, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
In shop manager, I have ticked all options.
For access, I need to take permission from my seniors.
Can I try manually upload the plugin?
Hello,
Actually, we released a new stable fix just a few hours ago, please update it through your plugin list in your admin dashboard and see if this fixes your issue.
Refer to our changelog page here: https://rankmath.com/changelog/free/
Let us know how it goes. Looking forward to helping you.
Hello,
Not yet, When I checked this issue it started from v1.0.68.1. Previously it was working like charm.
Hello,
Please update to the latest version and see if the issue still persists.
If so, let us know if we can further investigate this issue on your site by following the steps I’ve mentioned above.
Looking forward to helping you.
Thank you.
I have updated and tested. No cahnages
Hello,
Could you please confirm if you are on the latest version of the plugin?
Please note that the latest version is v1.0.69.2
and if you are on previous version kindly update it and check, If the issue still persist, Clear the website cache and Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
Then check them in an incognito window or hard refresh your browser cache:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
If the issue persist, We might need to take a closer look at the settings of your live website. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.