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Hello,

To investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.

Hello,

Yes, you can record a video screencast using a tool like Loom showing the issue and add the link in the sensitive data section.

Alternatively, you can create a staging site and share the logins instead of your live site.

Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Looking forward to helping you.

Hello,

We aren’t able to reproduce this issue on any setup from our end so we need to check this on your website’s backend directly.

Are you able to create a staging website on your end? If you can, please create one, reproduce the error there, and share the login access here, this will allow us to deeply investigate the issue and resolve it permanently without worrying about breaking the live website.

You may also follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Looking forward to helping you.

Hello,

We are unable to reproduce the issue you are experiencing on your site.

We suspect the issue is likely caused by a plugin/theme conflict that is the reason we suggested you check for a conflict following this guide: https://rankmath.com/kb/check-plugin-conflicts/

If that doesn’t work you can create a staging site where the issue is replicated so we can investigate further.

We look forward to helping you.

Thanks.

Hello,

Here’s a guide you can follow to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

If you’re not sure about it, you may contact your hosting provider or your developer to create one for you.

Looking forward to helping you.