Duplicate and

#57811
  • Resolved Jaime
    Rank Math free

    Hello,

    I have a problem on a new site, I have already used rank math on other websites and I had no problem. In the new one, duplicate <title> and <description> appear and google takes the data that I have not included in rank math. I include sensitive information on the specific website

    Google also has not indexed the slug that I changed on any page, and has indexed the original which are pages that do not exist

    I hope your help, thank you very much and kind regards,

    Jaime

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using, since they could be adding those duplicates.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Jaime
    Rank Math free

    Hello,

    Thank you very much for your answer.

    I have followed your instructions and it seems that the Advanced Custom Fields PRO plugin is causing the malfunction. I have the latest versions of everything.

    However, this plugin is necessary for the correct operation of the theme.

    Is there any solution?

    Thanks and best regards,

    Alberto
    Rank Math business

    Hello,

    I would recommend two things. The first one, to contact the plugin developer and talk to them about the issue, maybe they have seen that issue before and can give you a quick solution or release a quick plugin update with the fix.

    The second one is meanwhile we could take a look to the website and see if we can do something. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jaime
    Rank Math free

    Hello,

    Thank you very much for your response, as it is a Pro plugin that is included in the theme, I have contacted the theme author and he has given me a solution to deactivate the meta tags that the theme itself has.

    Now it works perfect, best regards

    Alberto
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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