Hello, we apologize for the issue you are facing with downloading the PRO version. If the download option is not available in your account area, it may be due to upgrading to PRO using a different email address. In that case, please contact our support team to merge both accounts or change the email connected to your PRO account.
For your password issue, if you’re having trouble changing your password, please ensure that you are following the correct procedure. If the problem persists, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further.
Thank you for raising these concerns!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
The email is the same
Congratulations on Your Purchase!
We have sent your login & invoice details to c***************@g********.
No email in my inbox…
And if i try to click the Download button from here https://rankmath.com/thank-you-pro/?okey=owo6Kj3VSpuj2xEdk0ZSgw nothing is happening
email: Hi Cristiano,
Thank you for making the purchase. Your support means the world to us, and we hope that you are happy with your purchase. If there’s anything that we can do to make you even happier, please let us know!
YOUR ORDER DETAILS
Rank Math SEO PRO
Plan: Pro
Unlimited Sites License
Download Now
No download is available….
Hello,
We deeply apologize for the inconvenience.
It was a temporary issue that has been fixed now.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
