Hello,
We apologize for the issue you are facing regarding downgrading your Rank Math Pro subscription. To downgrade from Rank Math Pro to the free version, you will need to open a support ticket or write to us, and we will assist you with the downgrade process.
Please note that when you downgrade your subscription, some features, such as keyword tracking limits and client websites’ support, will be limited once your subscription ends. However, your changes made using the Pro features will not be deleted; they will remain on your site, but you may lose access to certain Pro functionalities.
For more details on the downgrading process, you can refer to our downgrade plan article.
If you have any further questions or need assistance, please reply to this ticket, and a human agent from our support team will take over and help you.
Thank you for raising this concern!
Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Thank you! Just to confirm, does the ticket have to be sent from the account that owns the subscription?
Also, if we downgrade the pro plugin, will there be basic updates to the plugin for the free features? Or would there be no updates at all, and we would have to install the free plugin from the WP directory?
Hello,
If you downgrade to the free version, you’ll no longer get any updates for the PRO version of the plugin.
However, you can use the free version and will get updates for this. The free version of the plugin should be installed on your website and the PRO version can’t work without this.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Thank you for the response! Just wanted to follow up on my other question, does the ticket have to be sent from the account that owns the subscription?
Hello,
Yes, we encourage users to contact us with the account used for the subscription.
Hope that clarifies things for you.
Thank you.
