Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
We can only see the Rank Math PRO subscription and Content AI starter trial that comes with the PRO subscription on the account you opened this ticket with.
Perhaps you purchased the Content AI subscription with a different email.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Eric Richards, here is your receipt for the order RANKMATH240718-7086-13269
Hello Eric Richards,
Thank you for your purchase. Below is your product delivery information.
Manage Your Orders
Your Order
Content AI Starter
Subscription renews every 1 year. Next charge: 7/18/25 ($76.88).
Full Terms and Subscription Management
$59.88 x 1
Charges will appear on your bill as FS *rankmath
Order Reference: RANKMATH240718-7086-13269
View Invoice
Tax: $4.16
You saved: $12.00
Total: $64.04
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Please note that you still have Content AI Trial that comes with your Rank Math PRO purchase. If you don’t want Content AI, please follow the instructions laid out in this knowledgebase article to cancel your trial:
How to Cancel Your Content AI Trial?
If you run into any issues while canceling the trial, do let us know and we will assist you further.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
