double charge

#865963
  • Resolved Tarun Goyal

    1 year, 3 months ago

    Rank Math free

    Hello,

    My account under m****@m**************** has been accidentally charged twice. Once for Ai content and again for Rank Math Pro for same amountof $59. May i kindly request to refund one charge of $59 for AI content as it is already included in the pro package.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    1 year, 3 months ago

    Hello,

    Thank you for contacting Rank Math support.

    Please note that Content AI is not a part of the PRO plan. You only get a 15-day trial of Content AI with the PRO, and it will be renewed for an annual subscription once the trial period ends.

    Please confirm if you still want us to refund the Content AI plan and we will do the needful.

    Looking forward to helping you.

    Tarun Goyal

    1 year, 3 months ago

    Rank Math free

    understood. Kindly keep it on.

    Ike

    1 year, 3 months ago

    Hello,

    Thank you for your reply.

    We will keep both the Rank Math Pro and Content AI subscriptions active on your account. If you have any further questions or need assistance with anything else, please feel free to let us know.

    Thanks.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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