Hello,
Thank you for contacting Rank Math support.
We cannot find any Rank Math PRO subscription on your account. Can you clarify if you’re referring to your Content AI subscription?
In any case, you can cancel any and all Rank Math subscriptions using this guide:https://rankmath.com/kb/cancel-subscription/
Don’t hesitate to let us know if you need help with anything else.
Hi,
I received an email telling me that my subscription to SEO PRO was successfully activated and that 100.66$ will be collected on December 10th.
That doesn’t seem to be my Content AI subscription.
Thanks for your help.
Hello,
You can refer to the following guide to cancel the Rank Math PRO trial: https://rankmath.com/kb/cancel-rank-math-pro-trial/
This way you will not be charged for the PRO subscription.
Please note that our subscriptions come with a 30-day money-back guarantee so even if you continue with the trial you still have an extra 30 days after payment has been collected should you decide not to continue with the PRO subscription.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
Thank you for your help.
It’s clear.
Thanks.
Hello,
We are glad to be of help
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to helping you.
Thank you.
Hello,
I have trouble using Content AI for a product description.
Despite using Content AI, I still have errors and I don’t really understand them.
Thanks for your help.
Hello,
Can you please share with us the issues/errors you are seeing? If you want to share screenshots, you can upload the using this tool or record a video screencast using a tool like Loom showing the issue where Rank Math is activated. Once done, you can add the generated link here.
We really look forward to hearing back from you. Thank you.
Hello,
Here is the screenshot: https://imgur.com/RN1VkNP
Thank you for your help.
Hello,
The screenshot you shared does not include any Content AI error. It is only showing that you have not passed some Rank Math SEO tests.
If you’re having issues with some of the tests, please share the exact SEO test with us so we can help investigate the issue for you.
Thank you for choosing Rank Math
Hello,
Thank you for your answer.
I have issue with the following test: We found 2 outbound links in your content and all of them are nofollow.
Those 2 outbound links are my Pinterest account and Kahoot account I share in the product description.
I have zero knowledge about the “nofollow” notion.
How can I do things right here?
Thanks.
Could you also please tell me how long do I have if I want to cancel my Content AI subscription?
thanks.
Hello,
Please follow this guide to help you address those tests: https://rankmath.com/kb/score-100-in-tests/
Regarding your inquiry about the Content AI subscription, you have 25 days remaining in the refund window.
Hope that helps.
Hello,
I cancelled my subscription to Content AI. Could you please tell me if I will have a refund?
Thanks a lot.
Best regards.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
