Hello,
We apologize for the issue you are facing with the Content AI feature while using Divi. Thank you for bringing this to our attention.
Rank Math’s Content AI is designed to work with various page builders, including Divi. However, if the content generation button is not functioning as expected, there are a few steps you can take:
-
Refresh Credits: Ensure that your credits are refreshed. You can do this by navigating to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Here’s a screenshot for reference:
-
Check Plugin Compatibility: Make sure that both Rank Math and Divi are updated to their latest versions. Sometimes, compatibility issues arise from outdated plugins.
-
Clear Cache: If you are using any caching plugins, try clearing the cache or temporarily disabling them to see if that resolves the issue.
-
Role Manager Settings: Check if your user role has access to Content AI. You can manage this under Rank Math → Role Manager.
If you have tried all these steps and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
We appreciate your patience and understanding as we work to resolve this issue for you!
Hi,
I can conduct keyword research but that then disappears in visual editor when I click on Rank Math menu button & then the content editor in there doesnt have the keyword research and when trying to generate content it tells me to connect my account with has already been charged 500 credits for the keyword research.
I was looking forward to using this software, but it doesnt work. You say it does, but it clearly hasn’t been tested or tried with Divi
I have carried out the keyword search twice, trying to make this work, so i have used 1000 credits on nothing so far. Also, I can’t see any settings to choose how long i want the post content to be….. it looks like it isn’t set up properly or some options are missing that are quite important.
Whatever i do to try to use content AI, it doesn’t work. If you have a solution so that it will actually function as you claim then please let me know, otherwise please arrange to refund my money as from what i can make out it isn’t fit for purpose.
Hello,
Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you? A visual representation of the issue will help us to understand it better.
Meanwhile, please follow this guideline to check if any other plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi,
These are the screenshots that demonstrate the issue
This shows that the website is connected
https://bestholidaydestinations.co.uk/wp-content/uploads/2024/10/connected-websites.png
This shows Rank Math is up to date
https://bestholidaydestinations.co.uk/wp-content/uploads/2024/10/Rank-Math-Version.png
This is the error message i get when i try to use Content AI
https://bestholidaydestinations.co.uk/wp-content/uploads/2024/10/connected-website-says-its-not-connected.png
Additionally Content AI generate button doesn’t work at all in Visual editor, just doesn’t do anything as a button.
The keyword research tool does work and quite happy to charge me 500 credits but doesn’t seem to generate much by the way of keywords. After which I can’t do anything with the keywords, I suspect because the software doesn’t work.
I have tried trouble shooting with all other plugins off but the errors were the same.
I also don’t have any option to choose how long I want the content to be, there is the ‘Length’ short, medium or long option, but that isn’t an article word count, seems to control paragraph length.
In short, the software doesn’t work. I was hoping that i have finally found an AI content generator that worked, but this doesn’t look like it.
I am hoping that you have a fix and that it is actually much better than it looks as it isn’t fit for purpose
Hello,
Our team replied to your other ticket about the same issue.
If you have any follow-up questions please post them there to prevent duplicates.
Thank you.
