divi visual builder conflict

#198378
Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    4 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Rank Math is compatible with Divi Theme & Page Builder:
    https://rankmath.com/compatibility/divi/

    It would seem like a conflict with one of the plugins you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Looking forward to helping you. Thank you.

    Kathy Allen

    4 years, 9 months ago

    Rank Math free

    It was Divi support who alerted me to this issue. Apparently I am not the only person who has experience this conflict. We ran thru all the standard troubleshooting and the divi support team even logged in to the site to confirm that the rankmath plugin is definitely causing the issue.

    Prabhat

    4 years, 9 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    Could you please tell us where exactly are you facing the issue? Are you unable to launch the visual builder of Divi when Rank Math is enabled?

    Could you please record and share a screencast of the issue using a tool like loom, as it will help us understand the insights of the issue?

    Looking forward to helping you.

    Thanks.

    Kathy Allen

    4 years, 9 months ago

    Rank Math free

    Yes I had already created a video of the issue for Divi. https://www.screencast.com/users/GLWebsites.com/folders/Snagit/media/cebf344c-22a1-4bfd-ae1c-30fd55fe4c5d

    I also turned on the developer tools in Chrome and captured the error shown on this screen shot. https://greenlightwebsites.com/wp-content/uploads/2021/05/error-scaled.jpg

    Jaideep Asrani

    4 years, 9 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    I was not able to replicate this on my end. It would seem like a conflict with one of the plugins you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    4 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘divi visual builder conflict’ is closed to new replies.