divi image bug

#227629
  • Resolved Nathan

    3 years, 5 months ago

    Rank Math free

    If RankMath is active, then I cannot add an image into any Divi module. If I deactivate RankMath, then I can add an image, but I have to the reconnect the RankMath account each time.

    I have shared a login in the Sensitive Data area below.

    https://florida-first.com/wp-admin/

    Many thanks

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    I tried to log in to your site but it seems like the WordFence plugin is blocking the access:

    Please disable the firewall so we can log in and check. Meanwhile, you can use this troubleshooting guide to check for a possible plugin/theme conflict: https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘divi image bug’ is closed to new replies.