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Hi many apologies for delay from previous ticket. I have updated RM and also Divi, but the problm of not being able to select images when RM is active is still there. Plus when editing a page within Divi the RM link at the bottom does not show.
I have tried troubleshooting, but even with all plugins disabled and only RM being active the issue is still there.
Do you need me to create a new login for you?
Many thanks
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Hello,
Thank you for contacting us and we regret the inconvenience caused.
Sure, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check the issue further.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Divi conflict not allowing image editing’ is closed to new replies.