Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.`
Please check if PHP values are not too low to handle the processes.
You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server
If the values are low, please contact your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Let us know how it goes.
Looking forward to helping you.
Hi Anas
Thanks a lot for your reply. Unfortunately, it’s still not working. These are my PHP settings:
PHP: Version 8.1
WordPress Version 6.0.2
PHP: memory_limit 512M
PHP: post_max_size 128M
PHP: max_execution_time 300
PHP: upload_max_filesize 128M
PHP: max_input_time 180
PHP: max_input_vars 5000
PHP: display_errors 0
Any other ideas?
Thanks and best regards
Selv
Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
If you’re unable to find out any conflicting issue with Rank Math, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to check for conflict using the Health Check plugin but it is not working on your website.
As the Health Check plugin is not working, we’ll have to manually disable the plugins to check the issue.
Alternatively, you can create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hey Anas
Thanks for your reply. You can do the troubleshooting on the live site. The site is brandnew and on the finishing touch of developing, so there is not much traffic.
Thanks and best regards
Salvatore
Hello,
I went ahead and disabled each plugin except Rank Math until I found the culprit. The plugin “WeePie Cookie Allow” is actually causing the conflict here. I checked for error logs but I can’t find any errors from this plugin that concerns our plugin.
I however found warning issues from their plugin when I enable debugging mode on your website. Please refer to my screenshot in the Sensitive Data section.
Can you please try checking this one with the support folks from “WeePie Cookie Allow”? See if they already encountered this issue before and they may also already have a fix for this.
We are looking forward to helping you.
Hi Jeremy
Thanks for your testing and troubleshooting. I contacted the Team from Cookie Allow and keep you updated.
Thanks and best regards
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to assist you.
Hey Anas
My issue is solved now. The guys from cookie allow pointed out, that they had a compatibility setting that would solve the problem.
Thanks for your help and best regards
Salvatore
Hello,
We’re glad that this resolved your issue.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
