Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We are already aware of the issue and working on a fix for this. When we have more information on this we’ll also update you on this ticket about the same.
Thank you for your time and patience.
Let us know if you need any other assistance.
Hi there. I saw in the latest update this issue was solved. I was really excited about it.
However, the issue persists even after the update.
Any ideas?
Hello,
Can you please clear your website cache and try again?
If the issue does persist, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I cleared my SG cache and on the Divi backend under Divi – Builder – Advanced I cleared the static file css generation.
However, the issue persists.
Sensitive data added so you can go in and take a look.
Hello,
The issue is not coming from Rank Math. It is an issue with the Divi theme as it is present even when you use Yoast. This has already been reported to Divi by one of our users and is still pending from their side.
Please get in touch with the Divi support and ask them to look into it as they will be able to resolve this.
We will also try to get in touch with them to fix this issue as soon as possible.
Thanks.
Hi there. Been going back and forth with Divi on this issue and still cannot find a solution.
This is affecting me heavily.
Divi is saying they have no record of this issue. Is there anyway you two can communicate on this or give this issue priority?
1. I still get the pop up issue. Nothing has changed even with your update.
2. After updating a page or product, when you try to edit a module again, like a text module, an error message comes up. Ooops. An error has occurred. This content could not be displayed. Please report to team so we can fix it then save and reload the builder.
This is happening on two of my sites with RankMath and Divi. Generally, if I disable Rankmath, these issues go away.
Please help!
Hello,
Unfortunately, there is nothing we could do from our end to fix this issue as the code in Divi is causing this. We are also getting in touch with them to get this issue resolved as soon as possible.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
