Display error in WordPress sidebar

Hello,

Thank you for contacting Rank Math support.

The loom videos you shared are protected with a password.

Please remove this password protection or provide the password to the video in the sensitive data section.

Thank you.

Hello,

While the FREE users’ forum is open to the public, details in the sensitive data section can only be seen by Original poster(OP) and Rank Math staff. Those details are then deleted once the ticket has been marked as resolved.

If you have followed the steps in this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/, including disconnecting and reconnecting to Rank Math from WordPress Dashboard > Rank Math SEO > Dashboard > Help, and the issue persists, we might need to take a closer look at the settings.

Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thanks

Hello,

First, we want to apologize for the delay in getting back to you on this ticket.

Now, getting back to the issues reported in the videos.

#1
Looking at the page you shared with the display issue, it seems that is currently fixed as we don’t see that anymore:

#2 & #3
If you notice on the previous image shared to illustrate that the displaying issues seem to be sorted the credit count is incorrect but that has also been fixed now by reconnecting the website to our system after an entire reset and the remaining credits align with the consumed credits shown on your account here: https://rankmath.com/my-account/websites/

Here’s a screenshot showing the same:

The same credit count should now be reflected everywhere on the website.

Regarding the public forums and the concerns regarding privacy and GDPR laws infringement, please send us an email at s******@r*********** if you want to expand on that.

Don’t hesitate to get in touch if you have any other questions.

Hello,

We checked your site again from a different device and region and we still could not replicate the issue you mentioned:

Reviewing the video you shared we suspect the browser’s viewport might be the culprit as the Meta Box and Content AI buttons’ text are wrapped:

Kindly attempt to view the edit page in full screen. Click the green icon at the top-left corner of an app window to make the app full-screen on your Mac or press Control + Command + F or Fn + F.

If that still doesn’t help, try a different browser and see if it makes a difference.

You can see the content and what the Content AI credits have been spent on from Rank Math SEO > Content AI > History.

Let us know how this goes. Also, let us know if you have further questions or concerns.

Thank you.

Hello,

Thank you for providing the video. We can replicate the issue following your action in the video.

We can also replicate this on our end and can see that the credit overlaps on the Content AI tabs.

We have shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll let you know here.

We would appreciate your kind patience regarding this issue.

Please don’t hesitate to let us know if you have any other questions.

Thank you.