Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
I’ve checked the order ID you have shared, and it seems that it was registered in that email address.
In this case, we can merge both of your accounts to fix the issue. To continue, please let us know your preferred email address so we can process it for you.
Meanwhile, I’ve also attached the link where you can access the discount offers (accessible only when logged in to your paid Rank Math account).
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
