disconnection

#1046776
  • Resolved ira1942

    4 months ago

    Rank Math pro
    Content AI Starter Trial

    I keep getting thrown off. When I try and connect to RM PRO, paid for, I get connected to FREE. enough is enough.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    3 months, 4 weeks ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    You mentioned that you’re using Rank Math PRO, but the account you used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    ira1942

    3 months, 4 weeks ago

    Rank Math pro
    Content AI Starter Trial

    bhanu has all info, as this is old news MAHESH PATHAK <e****@m******************> is my webmaster so kindly respond to him.

    Jeremy

    3 months, 4 weeks ago

    Hello,

    We have verified your Rank Math PRO purchase under the email address [see Sensitive Data section].

    As for your issue, please share with us the affected website URL so we can check the issue closely.

    Also, please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/

    Then, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Looking forward to helping you.

    ira1942

    3 months, 4 weeks ago

    Rank Math pro
    Content AI Starter Trial

    Mahesh Pathak <e****@m******************> MY WEB MASTER IS WORKING ON THIS. PLEASE SEND THIS TO HIM. THANKS

    Jaideep Asrani

    3 months, 3 weeks ago

    Hello,

    Please ask your developer to open a ticket or contact us at s******@r***********.

    Thank you.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘disconnection’ is closed to new replies.