Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Have you checked your page at https://search.google.com/test/rich-results after changing the settings?
Please clear your website cache and check again.
Let us know if the issue persists.
We look forward to helping you.
Hello,
please check my link above and view the source code. You can see that Rank Math is still json code/schema for the product.
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
we would prefer not to give admin access. Here is a screenshot of the schema settings for products:
https://share.anoxinon.de/f.php?h=1duD0qA3JcT6r8ECaPm_jM&p=1
Hello,
Thank you for keeping in touch with us.
Is this happening to all of your product pages?
Also please check your individual product page if there is still product/woocommerce schema added.
If you are certain that there is no schema added to that product page from the backend, it could be that another plugin or your theme is generating another schema.
To determine that, please follow this troubleshooting method: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please let us know and we will further investigate this.
Yes,on product pages no schema is selected, see this screenshot:
https://share.anoxinon.de/f.php?h=09QsDYiLtjs3gYD5L5iXLA&p=1
Also, we have the same settings on a test page without any other plugins beside Woocommerce and Rank Math, and the problem still exists.
Hello,
Thanks for getting back.
Can you please follow this troubleshooting method and check if the issue is still there with just Rank Math and WooCommerce active with a default theme like Twenty Twenty or Twenty Twenty One?
https://rankmath.com/kb/check-plugin-conflicts/
We really look forward to helping you. Thanks.
Hi,
like I mentioned in my prevoius post, we have a test site with only Woocommerce and Rank Math and 2021 as standard theme. Still, the problem exists. Please view the source code in the sensitive data to see that the schema still exists. This is the test site with onlyWoo, Rank Math and 2021 theme.
Hello,
Thanks for getting back to us.
To completely disable the schema markup from appearing in your product pages, paste the following code on your theme’s functions.php file:
/**
* Code to remove json+ld data
*
*/
add_action( 'rank_math/head', function() {
if( is_product() ) {
global $wp_filter;
if ( isset( $wp_filter["rank_math/json_ld"] ) ) {
unset( $wp_filter["rank_math/json_ld"] );
}
}
});
This should fix the issue of schema appearing on your product pages.
If you require any further assistance don’t hesitate to get in touch.
Thanks, while this works, why doesn’t the setting in Rank Math already do this? Whyis there a setting if it does not work and you need additional code? Can you fix this in an update?
Hello,
Thank you for keeping in touch with us.
Since we are not able to replicate the issue on our end. It is difficult to say what’s causing the issue on your end.
I have forwarded this issue to our developers so they can further investigate it and see if they have feedback on this.
In the meantime, please don’t hesitate to contact us anytime if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
