Disabled all plugins/themes and rankmath still wont save

#77377
  • Resolved Steffan Caine
    Rank Math free

    Cannot save anything via rankmath, details of website:

    https://flexi-solar.com

    I have another domain with the exact same plugins that updates so I am unsure why this particular domain has issues. Even with maintenance mode as advised here: https://rankmath.com/kb/check-plugin-conflicts/ – I am unable to get it working/saving correctly.

    Any help would be much appreciated and if you could CC my main work email @ s******@t******************** I would very much appreciate it.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just tried to log in with those credentials but they seem to don’t be working, could you check them?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Sorry Alberto I mistakenly posted the link:

    https://flexi-solar.com/wp-admin/

    And thank you very much for your help! Sorry I was a bit rushed this morning πŸ™‚

    Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    After checking it, it seems you get the following errors when trying to save:

    api-fetch.min.js:2 POST https://website.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
    post.php:1 Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}

    Those errors usually are caused when something is blocking access to the WordPress API REST.

    Since you already tried for plugin conflicts and even with everything disabled, it still doesn’t work, I would recommend contacting your hosting support, to check if something is blocking the WordPress API REST.

    Please let us know if you find the culprit.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Disabled all plugins/themes and rankmath still wont save’ is closed to new replies.