Hello,
Thank you for contacting us, let me assist you.
We do have a Hook to remove them.
Please see the support link below for the codes:
https://rankmath.com/kb/filters-hooks-api-developer/#remove-opengraph-tags
I hope that helps and please do not hesitate to contact us back anytime if you require further assistance.
Cheers,
Thanks Cris. I Will try that.
Other question. Much more important. I have tried to subscribe to the pro version two days ago. But I got an error with the checkout, but the money is ‘gone’. I have no idea what to do. PayPal said: waiting for a pre-order but i am waiting now two days for a refund….
Can you tell me what’s wrong?
Hello,
Thank you for the follow-up, and sorry for the delay.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt (if any) from FastSpring.com so we can locate the transaction? Please provide the email address you used to purchase as well.
You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We do not see any purchase from either email IDs.
Can you please share the full name you used while making the purchase?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sure! I added it to the sensitive data box. I will contact PayPal also today…
Hello,
If you cannot find the transaction to FastSpring (our payment processor), then it is likely the payment never went through and failed after the authorization stage. If the transaction was authorized and never “captured”, then the transaction will get reversed in a few days by your card provider.
We have not received any orders from either of those names you mentioned in the sensitive data section.
Hope that helps.
I think this is very unreliable. Paypal also cannot find out anything. It seems like I’ve been conned … I think the money is “lost”. I also don’t dare to try again until I have lost even more money …
Hello,
We regret the trouble that you’re facing.
As mentioned by my colleague, if the transaction was authorized and never “captured”, then the transaction will get reversed in a few days by your card provider.
You can also get in touch with your card provider to get more insights on the transaction.
Hope this helps.
Thanks.
Exactly. That’s how it should work and like I experienced before with other payments. I will contact the creditcard company since PayPal is full of crap.
Thanks. Will wait for more info and then will try to subscribe again.
Hello,
Thanks for your reply.
Sure, and in the meantime, if you have another question, please feel free to reach out, and it would be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
